Shipping Policy

At Mahal Toa, many of our products are Made to Order (MTO). This means your item is created specifically after your order is placed rather than pulled from pre-made inventory.

We believe this approach helps us offer thoughtfully designed products while reducing unnecessary inventory and waste. Because your item is being made especially for you, please allow time for both production and shipping.

Made-to-Order Processing

Most Mahal Toa apparel and accessories are made to order.

After your order is placed, it must first go through production before it can be shipped. Production times may vary depending on the product, order volume, and fulfillment location.

Estimated production time is typically 2–7 business days before shipping.

During busy shopping periods, launches, holidays, or unusually high order volumes, production may take longer.

Please keep in mind:

Production time + shipping time = total estimated delivery time.

Selecting expedited shipping, when available, speeds up the shipping portion of your order but does not necessarily shorten the production time.

Shipping & Delivery Estimates

Once your order has completed production and ships, you will receive a shipping confirmation with tracking information when available.

Estimated shipping times vary based on your location, carrier, fulfillment facility, and shipping method selected at checkout.

Delivery dates shown during checkout are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays, weather conditions, holidays, customs processing, and other circumstances outside of our control may affect delivery times.

Multiple Packages

Some Mahal Toa products may be produced or fulfilled at different facilities.

Because of this, an order containing multiple products may arrive in more than one package and on different days.

Don't worry if everything doesn't arrive at the same time. You may receive separate tracking information for each shipment.

There is no additional shipping charge to you simply because we divide an order into multiple fulfillment shipments.

Tracking Your Order

When tracking is available, you will receive your tracking information once your order has shipped.

Please allow time for the carrier to scan and update your tracking information after your shipping confirmation is sent.

Tracking updates are controlled by the shipping carrier and may occasionally take 24–48 hours to appear.

Address Accuracy

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be resent.

Lost, Delayed, or Missing Packages

If your tracking shows that your package was delivered but you cannot locate it, please first check:

• Around your property or delivery location

• With members of your household

• With neighbors, apartment offices, or mailrooms

• Directly with the shipping carrier

If you still cannot locate your package, please contact Mahal Toa and we will help you determine the appropriate next steps.

For packages that appear lost in transit, please contact us so we can review the shipment and work with our fulfillment or shipping partners when appropriate.

Mahal Toa is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided at checkout, but we will do our best to help you investigate the situation.

International Shipping

International orders may be subject to customs processing, import duties, taxes, or fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by Mahal Toa.

International delivery times may also be affected by customs processing and local carriers.

Changes & Cancellations

Because our products are made to order, production may begin shortly after your purchase.

If you need to change or cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered production.

Ordering for a Special Date?

If you're purchasing Mahal Toa for a birthday, holiday, trip, event, or gift, we strongly recommend ordering early.

Because our products are made to order, production and shipping times can vary and we cannot guarantee delivery by a particular date unless a guaranteed delivery service is specifically offered.

Questions About Your Order

We're a small business, and we want you to feel good about ordering from us.

If you have questions about your order, shipping, or tracking, please contact us with your name and order number and we'll be happy to help.

Thank you for supporting Mahal Toa and allowing us to create something especially for you.

Returns & Exchanges

We want you to love what you ordered from Mahal Toa. Because many of our items are made to order specifically for you, we’re unable to accept returns or issue refunds for buyer’s remorse, incorrect size selection, or a change of mind. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number, a brief description of the issue, and clear photos showing the item and the problem.

Once we review your claim, eligible items will be replaced or refunded at no additional cost to you.

Size Exchanges

Because our apparel is made to order, we cannot guarantee exchanges when the wrong size is selected at checkout. We encourage you to review the size chart provided on each product page before ordering.

We understand that sizing can sometimes be tricky, so please contact us if there is an issue with the fit. While we cannot guarantee an exchange, we will review requests individually and do our best to find a reasonable solution.

If you received a size different from the one you ordered, we will make it right at no additional cost to you.

Returns

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted or refunded.

If we approve a return for a reason other than a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs. Items must be unworn, unwashed, unused, and in their original condition.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned without prior approval

• Items ordered in the wrong size or color due to customer selection, unless we specifically approve an exception

• Personalized or custom-made products, unless they arrive damaged, defective, or incorrect

• Items marked as final sale

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed. If you need to make a change, please contact us as soon as possible. Once an order has entered production, we may be unable to modify or cancel it.

Lost or Missing Packages

If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate your package, contact us and we’ll help you determine the next steps.

If your package is returned because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may apply to have the order resent.

How to Contact Us

If there is a problem with your order, please contact us before returning anything. Include your order number, name, description of the issue, and photos when applicable so we can help resolve the issue as quickly as possible.

Our goal is simple: protect our small business while treating our customers fairly. If something is wrong because of a production or fulfillment error, we’ll work to make it right.

CONTACT US

mahaltoa@gmail.com